Customer Service

EPN Membership Review Updated

Estate Planners Network Logo *Update 29/01/2016 - EPN are currently not accepting new members

Back in March 2014 I wrote a blog post entitled Estate Planners Network (EPN) Accredited Membership

EPN provide a support and development network for Will Writers and Estate Planners, offering a self-regulatory regime for its accredited members that wish to provide a professional service to their clients.

Proud To Be A National UK Blog Awards 2014 Finalist

 UK Blog Awards 2014 Finalist

A little under two years ago we set out to create a blog that would provide useful information for all our Estate Planning clients and visitors to our website. Little did we know how successful our blog would become.

Last year after great feedback from our clients and partners we thought it would be a good idea to test the water and enter the Mind At Rest Wills Blog into the National UK Blog Awards 2014.

Estate Planners Network (EPN) Accredited Membership

Estate Planners Network Logo *Update 29/01/2016 - EPN are currently not accepting new members

In 2013 the Secretary of State for Justice, Chris Grayling, decided against regulating Will Writing activities, stating that he believes voluntary codes and consumer education could resolve the issues referred to in the Legal service Boards report.

Getting Customer Service Right

 Customer satisfaction

Do Yo Have Happy Customers ?

Customer service is a subject that I am very passionate about, it is something that was installed in me at a very young age, born out of the great feeling of well-being that comes from the sense of feeling valued and appreciated. Being made to feel like an individual and not just a number is very important to me.

Is Customer Service Dead?

Is Customer Service Dead?

As a consumer purchasing products or services, I often stop to ask myself this question especially when dealing with the larger corporate organisations of this world, sadly in a lot of cases the answer is yes!

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